What is ManKiwwa
In an era of digital transformation, ManKiwwa revolutionizes citizen engagement by bridging the gap between the public and local authorities. Traditionally plagued by inefficiencies, slow response times, and bureaucratic delays, public issue reporting is now faster, transparent, and more accountable with ManKiwwa.
Citizens can report issues like garbage collection delays, potholes, or faulty streetlights via a simple app, while authorities track and resolve them in real time through a digital dashboard. By eliminating manual workflows, ManKiwwa ensures efficient service delivery, enhancing both governance and public trust.
Implementation in Local Authorities
ManKiwwa has revolutionized local governance in Sri Lanka, streamlining services across multiple local authorities. Early adopters include Gampaha MC, Kuliyapitiya UC, Kalmunai MC, Akkaraipattu MC, Jaffna MC, Trincomalee UC, Eravur UC, Nallur PS, Pachchapillai PS, and Valikamam North PS. The platform enables task assignment, progress tracking, citizen communication, and report generation, replacing manual processes with a smart digital system.
Impact and Success Stories
ManKiwwa’s implementation has had a profound impact on local governance, improving citizen satisfaction and government efficiency.
- Improved Citizen-Authority Communication: Authorities now respond to public complaints faster than ever. Citizens receive real-time updates on their issue statuses, enhancing trust and accountability.
- Faster Problem Resolution: The automation of service requests has cut down resolution times by over 50%, ensuring timely action on reported issues.
- Data-Driven Decision Making: Authorities now have access to valuable insights that help them allocate resources effectively and identify high-priority concerns.
Testimonials
“We inspected a blocked drain reported via ManKiwwa last evening. The app’s images and location details made our response quick and efficient, unlike the manual process. ManKiwwa helps us serve the public better, resolve issues faster, and stay connected with complainants. I encourage everyone to use it for immediate action on public concerns.”
– Mr. Somasiri, PHI – Gampaha Municipal Council
Recognitions & Global Achievements
ManKiwwa has earned 20+ national and international awards, reinforcing its impact on digital governance and citizen engagement.
Key achievements:
- Winner – ASOCIO 2024 (Japan)
- Finalist – We Are Together International Prize 2024 (Moscow)
- Top 5 Finalist – South Asia Startup ICT Awards 2024 (Nepal)
- Winner – Uber International Springboard Program 2024
- Winner – World Summit Awards 2022 (Mexico)
ManKiwwa continues to set new benchmarks in digital public service, driving efficiency, transparency, and citizen participation.
These accolades validate ManKiwwa’s effectiveness in improving governance, increasing citizen engagement, and setting a new benchmark for smart governance worldwide.
Future Expansion & Vision to a Super App
ManKiwwa is on track to becoming a unified citizen engagement platform, integrating multiple state services under one digital ecosystem.
The vision includes,
- Expansion to all local government authorities across Sri Lanka
- Integration with multiple state agencies (police, emergency services, waste management, etc.)0
- New Features: Waste Collection Tracking, online applications for state services, Online State Payments, and many more.
- Organization Assets & Infrastructure management.
- AI-driven predictive analytics to enhance decision-making and proactive governance.
ManKiwwa: Powering Smarter Governance
ManKiwwa consolidates public services into a citizen-centric super app, redefining how Sri Lankans engage with the state. More than an issue-reporting tool, it’s a catalyst for digital governance, enhancing efficiency, accountability, and citizen participation.
With its proven impact, scaling ManKiwwa nationwide can create a seamless, digitally connected ecosystem for government services. We urge policymakers and local authorities to embrace ManKiwwa and drive smart, efficient governance forward.
The future of public service is digital. Let’s make it a reality together.
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